SHIPPING POLICY
SHIPPING & RETURNS
SHIPPING:
Most of our items are special order and we normally ship within 1-2 business days. We ship Monday thru Friday only, unless you have a special order / request to ship faster, and we can ship on Saturday mornings. If you request USPS Priority Mail Delivery, you will be sent a tracking number for your order that is trackable via the USPS website, with a 3-5 day estimated delivery schedule. If your order is a special/custom order, it could take 2-3 days for the item to ship. If you would like your order faster, please let me know and I can upgrade shipping to Overnight / Next Day Delivery (at a higher and additional rate, and only if Overnight USPS Delivery service is availabje in your area. There have been instances whereas USPS orders shipped within the US have taken 3-4 weeks for delivery. If your item is not received within 30 days, please notify us to let us know the item has not been received and request a full refund. Bulk orders and some custom orders may take longer to ship. Please send us an email to let us know of custom orders or changes you would like made prior to or within 2 hours of purchase and we will respond to your email request. For orders over $150.00, we add signature confirmation. All items will be shipped to your Paypal or credit card account address or address listed on the store order receipt, unless an email is sent to us within 2 hours of purchase.
I APOLOGIZE, BUT AM UNABLE TO SHIP INTERNATIONALLY AT THIS TIME, AS I DO NOT HAVE AN INTERNATIONAL VAT ACCOUNT SET UP AND IT IS FAR TOO COSTLY TO SHIP INTERNATIONALLY. THANK YOU FOR YOUR UNDERSTANDING.
RETURN & EXCHANGE POLICY
REFUNDS AND EXCHANGES: Due to health concerns and for sanitary reasons, body jewelry cannot be returned. This is a standard policy in the body jewelry industry that protects the health of the consumer. Please make sure that you read the entire description carefully, including sizing, and if you have any questions regarding the item, please email me and I will provide any information needed. If an item(s) arrives damaged, buyer is responsible for notifying seller within 24 hours of receipt of damaged item and provide proof of damage via email, with a picture of the damaged package and the damaged item that buyer received. The email and pictures must be submitted to seller at time of notification of damaged item to receive a replacement or refund.
RETURN POLICY: Superb customer service is our number one priority and we aim for 100% satisfaction by each and every individual I do business. If, for any reason you are not completely satisfied, please contact me immediately upon receipt of the item, via e-mail provided in the “Contact Us” section of the store. If, for any reason, you wish to return your purchase(s) (DOES NOT INCLUDE BODY JEWELRY), please notify seller within 48 hours by email to request a refund or exchange. Buyer is responsible for costs to return product to seller and the cost to send a requested exchange item. Shipping, handling, and insurance fees are nonrefundable. All returns must be in original condition, and in original packaging and cannot have been worn or used. Please contact us first to discuss a problem before returning an item. Custom made riding helmets are custom made items and are Non-refundable, Non-Returnable, but may be exchanged if seller has the particular size and color already in stock. So please ensure you know yours or your pet's helmet size and if you have any questions regarding sizing, please contact me via email prior to purchase. NOTE: We will repair broken jewelry for one month after item is received. Buyer pays for return shipping. The replacement will be sent as soon as I receive the damaged item back.